Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges when ordering online?

R 165.00 flat rate throughout South Africa.

How long will delivery take?

If the order is placed before 12:00 it will take 2 – 3 days, otherwise 4 – 5 days.

Which payment methods are accepted online?

We accept direct bank payment, Visa and Mastercard through a secure payment gateway from PayFast for South Africans.

Shipping information?

The Courier Guy delivers directly to your door, so please provide us with a physical address that is normally occupied during office hours. Please note that The Courier Guy will only deliver to a physical address and no P.O. Box addresses. The Courier Guy requires that every delivery be signed and endorsed, as proof of delivery.

Returns?

If you wish to return a product, please supply us with the following:

  • Batch Number
  • Best Before Number
  • Invoice Number
  • Reason for return
How to track orders?

We will give you a tracking number of the courier service as well as their contact details.

Do I receive an invoice for my order?

Yes, you will receive an invoice after the order and payment is done

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